"The name says it all - the staff are warm and friendly and, as someone who calls regularly, I feel less lonely after calling."
- Warm Line Caller
Programs & Activities
In keeping with our holistic philosophy, and in order to reach out to the broader community, Progress Place offers a peer support telephone line called the Warm Line, and a Double Recovery program for people with the concurrent disorders of mental illness and addictions.
The Warm Line
Feeling Lonely, isolated or distressed?
No one to talk to?
The Warm Line is for men and women with mental illness living in the Greater Toronto area in need of a friend with an empathetic ear, someone who will really listen. The Warm Line is operated by peers who have been there, understand, and are aware of the loneliness and isolation felt by the people calling to talk.
The Warm Line was the first program in Canada to offer peer support to people living with mental illness. Originally created to extend support to Progress Place members outside of Clubhouse hours, the Warm Line is available to anyone with mental illness living in the Greater Toronto area. Receiving over 9,000 calls per year, the Warm Line offers support 7 days a week from 8 pm to midnight, a time when most other community mental health services are closed. We have recently expanded the Warm Line to offer support via online chat and text
Double Recovery Program
Do you suffer from both addiction and mental illness? Then join us.
The Double Recovery program offers those living with mental illness, who also struggle with alcohol and/or drug problems, safe and anonymous support through our informal peer-based meetings. All of our groups are facilitated by staff who are themselves in recovery. Double Recovery hosts weekly discussion meetings at Progress Place as well as many locations throughout downtown Toronto.
The objective of our program is to engage men and women to share their mutual experiences, strength and hope so they may solve their common struggles, help each other recover from their particular alcohol and/or drug problem, and discover positive tools to cope with mental illness.
Recognizing the complex issues faced by those who wrestle both with alcohol and/or drug problems and mental illness, Progress Place launched the Double Recovery Initiative in 1999. By building partnerships with other mental health and addiction services in our community, we have been able to fill a void in the continuum of mental health and addiction support agencies.
Come share your experience and make friends in the process.
Call Kathryn Eve or Christopher Crumb at (416) 323-0223 ext. 230 for more information.